Cancellation, Return & Refund
At studio601B, we want you to love your jewelry. If something isn't right, please reach out and we'll do our best to help.
Cancellations
Cancellation requests are accepted as long as the order has not yet been fulfilled. Once an order has been fulfilled, it can no longer be canceled, and our return policy will apply.
To request a cancellation, please contact us as soon as possible. We cannot guarantee cancellation if your order has already been fulfilled.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please contact us before sending anything back so we can provide return instructions.
Return shipping costs are the customer's responsibility unless the item arrived damaged or we sent the wrong item.
Custom & Personalized Jewelry
Custom-made and personalized pieces are generally final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect, or as otherwise required by applicable law.
Damaged or Incorrect Orders
Please inspect your order upon reception and contact us within 30 days of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Once an approved return is received and inspected, we'll notify you whether your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your payment provider.
Original shipping fees are generally non-refundable unless otherwise required by law.
Contact Us
For return or refund inquiries, you can fill out the Contact Form below. Or directly reach out to us through:
Email: contact@studio601B.com
Instagram: Send us a DM at @studio601b.
We typically respond within 1-2 business days.
studio601B
Thank you for supporting our family-run studio!